Need help?
Frequently asked questions
What is Blue White Bespoke Jewellery?
What is Blue White Bespoke Jewellery?
Blue White Bespoke Jewellery is a Cape Town–based jeweller specialising in custom handcrafted jewellery from engagement rings and wedding bands to pendants, earrings, tennis bracelets, eternity rings, and more.
Are the jewellery pieces made locally?
Are the jewellery pieces made locally?
Yes. All jewellery is locally manufactured in Cape Town and Johannesburg factories.
What kinds of gemstones do you use?
What kinds of gemstones do you use?
We use ethically sourced natural diamonds and gemstones - and we also offer Lab-Grown diamonds and semi-precious stones.
How do I start designing a custom piece?
How do I start designing a custom piece?
Simply fill out the contact form on the website with your design ideas, requirements and budget. That gives us an initial understanding of what you’re looking for.
Do I need to already have a design idea before contacting you?
Do I need to already have a design idea before contacting you?
Not necessarily. Whether you have a clear concept or only a vague idea, we will collaborate with you to develop a design that suits you.
Will I see a preview of the design before manufacturing?
Will I see a preview of the design before manufacturing?
Yes. Once we discuss your design requirements, we will create a CAD/ 3D render of your piece for your review and approval before we begin manufacturing.
Can I use my own gemstones in a bespoke piece?
Can I use my own gemstones in a bespoke piece?
Yes. We accept existing gemstones, as long as we inspect them to ensure they are structurally sound and suitable for the design.
Can I make changes to the design during the process?
Can I make changes to the design during the process?
You can request adjustments during the design/render phase before production begins. Once you approve the final design and manufacturing starts, further changes are not possible.
How much does bespoke jewellery typically cost?
How much does bespoke jewellery typically cost?
Cost depends on factors such as design complexity, choice of materials (metal, diamonds or gemstones), and size. Because each piece is custom-made, prices vary.
Do you have a minimum budget requirement?
Do you have a minimum budget requirement?
There’s no strict minimum. We aim to work with a range of budgets, and will guide you toward suitable designs that match your financial considerations.
How long does it take from design to delivery?
How long does it take from design to delivery?
The typical timeframe for bespoke jewellery is about 3–6 weeks from initial consultation to final delivery. However, more complex designs or those requiring special materials may take longer.
Can I choose the metal and gemstone for my piece?
Can I choose the metal and gemstone for my piece?
Yes you can choose from 9k, 14k or 18k Gold and Platinum and gemstone options, including
Natural diamonds, Lab-Grown diamonds, and Semi-Precious stones, depending on your design vision and budget.
What types of jewellery can be bespoke-made by Blue White?
What types of jewellery can be bespoke-made by Blue White?
Blue White can produce bespoke engagement rings, wedding bands, eternity rings, tennis bracelets, pendants, earrings and studs, and other custom jewellery according to your design and preferences. Our talented design team have the ability to bring your ideas to life.
What if I see a problem with the piece after receiving it?
What if I see a problem with the piece after receiving it?
Contact us as soon as possible with your order details. We’ll assess the issue and guide you through any repairs, replacements or after-care support required.
Are there warranties or guarantees on the jewellery?
Are there warranties or guarantees on the jewellery?
Yes - bespoke jewellery comes with a warranty against manufacturing defects. We also provide
aftercare instructions to help you maintain the piece’s quality and shine.
I don’t know exactly what I want - can you help me design something?
I don’t know exactly what I want - can you help me design something?
Yes - our experienced design team can guide you through the process, propose design ideas based on your style, and help you choose metals, gemstones, and overall look to bring your vision to life.
How do I get in touch to start a custom piece?
How do I get in touch to start a custom piece?
Use the Contact form on the website to send us your design ideas, preferences, and budget. We will respond to discuss the concept, finalise design details, and begin the process.